See what I just did there? If you get the Word Press humor, raise your hand! Ok, so maybe it wasn’t as funny as I thought, but I did indeed, snicker to myself. When you get to know me, you’ll understand.
Getting to know someone really is the name of the game in the travel industry. The web and other media has been addressing the need for travel agents all over the place this past year it seem. From that oh so ridiculous Woman’s Day article (no I will NOT link to that) to my new web friend Matthew of LandLopers.com‘s inquiry this week Are Travel Agents Still Relevant?For an agent, getting to know the client is key to planning the right trip. Not just knowing their wants and needs, but also their situations, and by knowing enough to ask the right questions . We learn a lot from past experiences, so knowing about what the client experienced before and how they felt about it is instrumental in getting them the best new experience!
Think of your travel agent as you would your hairdresser, plumber, or accountant. Yes, you could do the job yourself much cheaper, but how much longer will it take you to figure it out, and how many mistakes will you make along the way? A good travel agent is like a trusted contractor. The Agent knows who has the best skills and tools to do the job for the client at the budget the client has set.
Agents not only build relationships with clients, they also build them with the suppliers and their reps. Often, using a travel agent who has created a strong relationship on both sides, translates to perks you would not have gotten otherwise. Perhaps it’s a surprise bottle of wine in your room, or info on a hidden gem of a restaurant that is a local favorite. A great agent works with great companies. Great companies build their reputations on the way their customers feel about their overall travel experience.
Let’s get to know one another.